We guarantee that the quality of products will meet or exceed your expectations. The products that you purchase through Wellspace should arrive in perfect condition. If you feel that anything in your order is damaged or defective, please contact Wellspace Support within 7 days of your order being delivered. Let us know what went wrong with your order and we'll make it right with a refund or replacement. Please include the order number and tracking number in your email along with photos of the damaged item(s).