What steps do I need to take to ship a new order to a customer?

Shopify:
If your website is built on Shopify and you connected your product catalog via our Shopify App:

(1) Receiving a New Order: New orders will seamlessly come through your Shopify shop tagged “Decovo.”

(2) Processing the Order: Process the order just as you would any other order coming directly to your online shop. Your time to process the order will begin when the order is sent to your Shopify dashboard.

(3) Shipping the Order: Print out the Order Receipt, located in the “Notes” section on the order in Shopify, and include the receipt inside the package. If you are unable to include the Order Receipt (e.g. your 3PL does not allow for it), then do not include any receipt inside the package. The customer is emailed a receipt after placing their order. Handwritten thank you notes are absolutely fine to include in the package if you normally do so. Do not include any personal promotional materials in the product shipment. When preparing items for shipment, ensure that items are packed for safe transit so that goods arrive to customers in excellent condition. If you have questions or concerns, contact Partner Support. With the Shopify connection, we will automatically be notified as soon as you update the order with the package's tracking number and the package has been scanned and received by the carrier.

Custom/API:
Please refer to the instructions that were emailed to you.

Spreadsheet:
If your website is built on Squarespace, BigCommerce, WooCommerce, Magento, Volusion, or Wix, and you connected your product catalog via a spreadsheet:

(1) Receiving a New Order: You will receive an automated email with details of the new order, including the Order Receipt.

(2) Processing the Order: Your time to process the order will begin from the time the automated email is sent to you. Reply to the email to confirm that the order has begun processing. 

(3) Shipping the Order: Print out the Order Receipt, located in the new order notification email, and include the receipt inside the package. If you are unable to include the Order Receipt (e.g. your 3PL does not allow for it), then do not include any receipt inside the package. The customer is emailed a receipt after placing their order. Handwritten thank you notes are absolutely fine to include in the package if you normally do so. Do not include any personal promotional materials in the product shipment.  When preparing products for shipment, ensure that products are packed for safe transit so that goods arrive to customers in excellent condition. If you have questions or concerns, contact Partner Support. Once you are ready to ship the package, reply to the email with the tracking number. We will then be notified as soon as the package has been scanned and received by the carrier.

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